TicketReturn Partnership

[Eli]

Quote

The University at Albany department of athletics will partner with TicketReturn as the ticketing and donor management partner of Great Danes Athletics.
 
"Partnering with TicketReturn is the latest step in our mission to enhance the UAlbany Athletics gameday experience and we're excited to bring this new platform to our fans," said UAlbany Deputy Director of Athletics Vic Cegles.  "Beyond TicketReturn's excellent live event ticketing functionality, we will now be able to use their platform to enhance our outreach and to ensure that we continue to serve Great Dane fans locally and across the country."

 

https://ualbanysports.com/news/2021/1/19/ticketing-ualbany-athletics-partnering-with-ticketreturn.aspx

Edited January 20, 2021 by Eli

[dslyank]

28 minutes ago, Eli said:

 

https://ualbanysports.com/news/2021/1/19/ticketing-ualbany-athletics-partnering-with-ticketreturn.aspx

DOES NOT WORK. DO NOT ATTEMPT. You need to WAIT until you get an email from Nate Mason with a pin before you can reset your account. I learned the hard way and am now waiting for Nate to straighten out my mess.

The above site should not have been on the web; until Nate had time to get his emails out.

Edited January 20, 2021 by dslyank

[Eli]

7 hours ago, dslyank said:

DOES NOT WORK. DO NOT ATTEMPT. You need to WAIT until you get an email from Nate Mason with a pin before you can reset your account. I learned the hard way and am now waiting for Nate to straighten out my mess.

The above site should not have been on the web; until Nate had time to get his emails out.

lol. That's hilariously tragic. Their Social Media sends that out but ticketing team isn't ready. YIKES. 

[Eli]

Got an email with my info and pin, etc.

[Eli]

lol, tried to do the process and the page that it sends you to complains about cookies. And it refers to browsers that haven't been in use since like 2005 lol.

Not an auspicious start with this new vendor...

[UA1882]

Mine did not work as well . But I fully expected that.  Very very sad.  

[tnehurley]

Not working for us either. Instructions from ticket office say to enter first name, last name, and NY for the state. It is looking for zipcode not the name of state. Then after it finds my account it wants the answer to a security question. And the provided PIN is not the right answer.

[Eli]

1 hour ago, tnehurley said:

Not working for us either. Instructions from ticket office say to enter first name, last name, and NY for the state. It is looking for zipcode not the name of state. Then after it finds my account it wants the answer to a security question. And the provided PIN is not the right answer.

Didn't even get that far but I'm not about to go editing my cookie settings just to open one page. I work in IT and this is TERRIBLE execution. Why does their documentation even refer to old as dirt browsers like Netscape? I used that crap in elementary/middle school and I'm 33!

Edited January 21, 2021 by Eli

[dslyank]

Nate and I have been emailing back & forth two to three times per day with various fixes. Still nothing works.

[Eli]

I was able to find my account and use the site after turning off my AdBlocker. Pretty ridiculous that a site basically doesn't work at all if AdBlocker is enabled. If an AdBlocker blocks your entire site and thinks its one big ad, that's pretty poor code design.

Anyway, as stated in the email, once my account was created no tickets were present because they won't show up until UA starts hosting fans on campus again. That's fine, I'll be in FL permanently by the time that happens but just calling it out here in case anyone wonders why when they log in they don't see anything.

[dslyank]

Eli,

Not positive, but you still may not be in your actual UA. Your actual account should have a "Ticket History." I still have NOT been able to get into my ACTUAL account. Last heard from Nate 1/22 when he said he was working with TR and would notify me. 

Anyhow, Good Luck and Enjoy Florida!